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Pink - Shipping Information

Delivery Service

We offer FREE delivery (single location only) for purchases over HK$400 with or without using promotion code. Otherwise a delivery charge shall apply.

For orders in Hong Kong, we use local courier service as our delivery company. Below is the summary of shipping rates per order:


Shipping Method Hong Kong Area Macau Area  
Net Order Amount (HKD) Net Order Amount (HKD) Delivery Time
  Less than 400 400 or above Less than 600 600 or above  
S.F. service points, EF Locker $40 Free - - 1~3 day
SF 7-11, Circle K $40 Free - - 3~5 day
SF express (Residential address)/(Commercial address) $40 Free $40 Free 1~3 day


Time, Cut-off Time

General Delivery Time: Monday to Sunday

Parcel Dispatch Time Cut-Off Time

10:00 - 14:30 16:00 previous day

14:30 - 18:30 10:00 same day


Time of delivery is determined by the stock and delivery method. If that product is out of stock, the time needed may be extended.

Location Time needed

Hong Kong 1-3 working days

Macau 1-3 working days

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Special Delivery Arrangement

If you need any special delivery needs, please fill in the "Special Requirement(s)" field during your checkout process. Pink Evolution Customer Service Team will contact you and discuss the feasibility and arrangement with you.

It is the responsibility of you to inform Pink Evolution immediately of any change of your delivery address after placing order

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Adverse Weather Arrangement

Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.

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General

We may revise the above terms and conditions at any time without prior notice. If any dispute arises, the company's determination shall be final.

The company accepts VISA, MasterCard and PayPal. Orders will be charged in Hong Kong dollars.

Whenever necessary, HKD$0.5 per each plastic shopping bag will be charged in accordance to the Hong Kong regulation.

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Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refused to pay tax/ refuse to provide ID copy/ inability to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund after deducting the original shipping fee and handling fee.

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Dispatch Notifications

We will send a Dispatch Notification email on behalf our forwarder to you after the forwarder has dispatched your order. The majority of our orders will be shipped within 1-2 business days after the payment is verified. You can expect to receive this email within 1-3 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.

In case you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails.

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Tracking orders

Pink Evolution provides you the order tracking service to ensure your confidence. As a Pink Evolution customer, you will be able to track the status of your order at anytime. You may track it by clicking the "Track my Order" link from the confirmation e-mail or the following link and fill in the tracking number listed in your e-mail and then check the following websites to trace and track your order:

SF express: http://www.sf-express.com/hk/tc/dynamic_function/waybill/

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Addresses for delivery

Commercial address

Residential address

S.F. Stores

EF Locker

*P.O. box address is not accepted.

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Notice for choosing S.F Express Service

Customers can choose to deliver their parcels from Pink Evolution to S.F. Express Service Center, EF locker and commercial/residential address when checking out. No extra cost will be charged if parcels are collected in S.F. Express Service Center. If designated S.F. Service Center is not selected, our customer service officer will contact you to confirm if you wish to send the parcel to commercial/residential address. Customers may need to pay the extra fee.

We kindly advise you to contact S.F. Express or go to their website in advance to know their actual opening hours of different S.F. Service Center(Note: Please note that addresses and opening hours of S.F. Express Service Center are subject to change without notice.)

S.F. Express Customer Service Hotline︰(852) 2730 0273

S.F. Service Center address: http://www.sf-express.com/hk/tc/others/Contact_Us/SF_service_center_address/

E.F. locker address: http://www.sf-express.com/hk/en/other_services/intelligent_cabinet/intelligent_cabinet_network/

Please follow the following steps to collect your parcel when using self-pickup service by S.F. Express:

When your order is being delivered, a tracking number will be provided. Please track the parcel to see if it has arrived the selected service center.

S.F. Express may contact you by phone or SMS.

Please collect the parcel within 3 days or it may be returned to Pink Evolution.

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Confirmation E-mail

After making an order, a confirmation e-mail will be sent to you by our system to notify you that we will soon process your order and deliver the goods. Please make sure the products, shipping method and the address are correct. For any questions, please contact Pink Evolution Customer Service Team. (E-mail: [email protected])